FAST 'N FREE UK DELIVERY ON ALL ORDERS OVER £10



NOTE: If you're new to wearing glasses, please allow a week to get used to them before considering returning them. If they're still not for you, please enter your email address or phone number and the order number below to start our easy returns process:

How do I return?

 

  • - Enter your order number and email address above and click Start
  • - Follow the instructions and select the items you want to return
  • - You will get a confirmation email with the shipping guidelines once the return request is approved

 

What items are returnable?

 

You can return your items within 30 days of receipt of your shipment. Returned items must be:

 

  • - In original condition
  • - In the original packaging

 

For more information, please check our Returns and Refunds Policy.

 

Are there any charges for return?

 

  • - Returns are free for faulty items
  • - Returns for any other reason are charged at £3.99. Creating a returns label is free, we simply deduct £3.99 for your refund.
  • - You are responsible for the charges of the return shipping

 

 

How soon will I get my refund?

 

  • - Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund

 

  • - If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.

Search